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1 Review by Chuck

BikesDirect

BikesDirect

4/29/16

Overall, a really good deal. Customer service was initially slow but responsive. The wheels came in missing parts. The box arrived open by UPS. Initially had trouble fitting the wheels because of missing parts. Once in touch with service adviser Larry the problem solving began. Larry stayed a bit late with me on a Friday. Found out I was missing spacers. These were sent the following Monday and arrived on Thursday. I needed to file the spacers down a bit but got them to fit. Wheels are well built and true.

Basically, need to be patient if there is a problem. The hours are limitted, but I felt Larry was helpful.

Tip for consumers: Be patient.

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Chuck Has Earned 4 Votes

Chuck Y.'s review of BikesDirect earned 4 Very Helpful votes

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