Returned a defective teapot. Still waiting for a refund after 3 months and 4 phone calls, the excuse is always the same. "it hasn't been processed yet by our returns department," and "we need a tracking number," which has also been supplied every time I've called. If this isn't fraud, what is? Do yourself a favor and steer clear. I used to own a business, and we never had a problem providing a refund within 5 minutes when warranted. This is totally inexcusable.
I've sent you a private message. I am so sorry to hear about this issue. Please respond to our private messages so that we can take care of this for you.