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1 Review by Chuck




I called to cancel an order within two hours of placing it online. After being told by customer service that they couldn't find my order, I was placed on hold. The agent then returned on the line and told me the order was cancelled and I would receive an email confirmation the next day and that my card would be refunded. After more than a week, no email and no refund.

So I called again today and was told that they didn't have my order in their system, yet they have charged my card $681.49! As they don't have my information, they can't refund the amount. Can you believe this? The agent finally suggested that maybe my card was scammed - this after I told her I was looking at the transaction on PayPal as we were speaking. In hindsight, she was right. My card was scammed and this company is the scammer. Stay away from Uncommon Goods. They are uncommonly terrible.

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