Chuck E.’s Reviews of UncommonGoods & more

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“They can't find my order to cancel, yet charged me over $680!”

11/27/17

I called to cancel an order within two hours of placing it online. After being told by customer service that they couldn't find my order, I was placed on hold. The agent then returned on the line and told me the order was cancelled and I would receive an email confirmation the next day and that my card would be refunded. After more than a week, no email and no refund.

So I called again today and was told that they didn't have my order in their system, yet they have charged my card $681.49! As they don't have my information, they can't refund the amount. Can you believe this? The agent finally suggested that maybe my card was scammed - this after I told her I was looking at the transaction on PayPal as we were speaking. In hindsight, she was right. My card was scammed and this company is the scammer. Stay away from Uncommon Goods. They are uncommonly terrible.

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Uncommon Goods C. – UncommonGoods Rep Over a year old

We’re so sorry that you didn’t receive an email confirmation that your order was canceled! It’s true that we don’t assign confirmation numbers to canceled orders, but we do (typically) email customers to confirm that we’ve canceled the order. We’ll follow up with the representative who canceled your order to reiterate the importance of this practice.

We voided your transaction in our billing system immediately after canceling the order. It sometimes takes a bit of time for the bank to remove a charge from a customer’s account and sadly, we can’t predict how quickly or slowly a given bank will act. Voiding a transaction tends to speed up the process of getting customers’ funds returned vs. posting a credit. I can confirm that we have not charged you for anything. When a transaction is voided, the charge is simply removed.

Please let us know if there’s anything else we can do for you!