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1 Review by Chuck

Thumbtack

Thumbtack

6/22/19

After reading all the Thumbtack reviews posted here by Contractors, I now feel like I'm not loosing my mind.

Thumbtack used to be really good a few years ago. They had a limit of (5) bids per job request and the fees for quoting were very reasonable. We (contractors) were encouraged to keep our profiles as nice and shiny as possible, which is what I did. The name of the game was to reply as fast as you can to get your bid in before the (5) bid limitation. It was great because you knew the price and the limit, which was kind of like an insurance for Contractors knowing their odds to get the job. If the customer didn't respond we would get a refund. It was simple and straight forward.

Now, fast forward to today. Thumbtack has..

1. Tripled the bidding cost for contractors.
2. Removed the limits of how many bids could be placed by the contractor, and switched it to the customer being able to contact an unlimited amount of contractors.
3. Contractors don't pay if the customer doesn't respond or says "no thanks"... but they can reply saying "It's hot outside" and then we are charged for the lead.
4. Now, Thumbtack has this "promotion" tactic where contractors are basically "paying to play". Meaning if you set your budget upfront, they will put you out in front of other contractors.
5. After a period of time, if you have all your job settings on pause rather than promote, then the leads slow down to a trickle.
6. Why aren't customers informed in big bold print, or even better, have to click a box that they have been informed that each contractor they reach out to is charged $xyz for the lead if the contractor responds? Of course the contractor wants to respond because they want the job 90% of the time.
7. I've seen situations where a customer contacted (12) contractors for a cabinet job, and (10) of them responded at a cost of $45 each! That's $450 to Thumbtack for only (1) contractor getting the job for a job that would have only been worth $800 in labor!

The reason for all the changes by Thumbtack is this....the Pros of the past had great profiles and would respond very fast to leads and win most of the jobs which prevented newcomers to Thumbtack to get the jobs. This prevented the pool of contractors from growing and thus limited Thumbtacks earnings. So, Thumbtack tripled the prices, open the floodgates to how many contractors can bid on a job, or be contacted by the customer, and then opened the door for the "pay to play" strategy which allows the newcomers to get out in front of the older more reputable Pros that spent years building up their profile and rankings!

It's a real shame that Thumbtack couldn't just be happy with the profits via a simple and straightforward system that didn't gouge the Contractors. They are in all 50 States, meaning they had to have been making really good money...but they got greedy by realizing they could change up the strategy and the newcomers wouldn't know any difference as the old Pros eventually threw in the towel and left. Thumbtack doesn't give a rip because their "pool" of contractors is constantly being filled by new blood coming in and willing to pay triple the $ as in the past for jobs that still pay the same as a few years ago. Greed is not good other than for the one that its benefitting.

Will they change it back do to all the negative comments they have recieved from contractors over the past couple years? Nope!

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