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I bought a fat bike which I paid $1200. Dollars.and I notice one of the arm crank treads was missing so I can't install the pedal. I tried to communicate with the customer service department, after more than 3 days of waiting basically they told me that I damage the crank. I have more than 3 extra bikes and no problems. 1st time buying with this web site all hell loose. I'm an experience bike mechanic and I know when a bicycle part was not build right.BE AWARE of this people, There's not an actual live person that you can talk. Every thing is thru e-mail and you will be lucky if they answer you.DO NOT BUY BikesDirect you are on your own.
Chubaka S.'s review of BikesDirect earned 12 Very Helpful votes
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After buying 4 bikes from them I know these are seconds from the production of branded bikes....
3rd bike I have bought from them in less than a yr. The last one I purchased was a Taz 2.7 mtn....
