Chst m.

I received my box on March 11th at 11:30am and send it back in March 11th at 6pm. I was told I had 4 days to try clothes on but I decided within an few hours what I wanted. Over the last few days I have sent around 5 emails because I kept getting notices that my box hasn't been returned (even though I could see the tracking and I used their prepaid return label). I emailed concerned they would charge me for the entire box and the rep stated I wouldn't, in my email I send them the tracking number and I sent this information to two different email addresses that are listed on their website. Fast forward to today and I was charged for the entire box... even tho I picked one item from the five they send me and I already pic for that one item. The quality of clothing was but the cost seemed a bit higher than I expected and the inconsistency reguarding the communication has been below standard, over promise and under deliver has been my experience.