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Beware of number of pages included! Their idea of pages included is not the same as regular person's idea of how a page is counted!
I was being charged for overage of plan limit. ($10 every day for 4-5 days consecutively). I was really surprised and called them to find out what happened. They said that because the 9 pages of fax that we sent is counted as 80 pages in their system! And of course all my faxes are counted like that! Therefore there's an overage.
Also we port our number over and they never combine the two numbers! This month they started charging us for two accounts! An hour into calling customer support, I didn't get anywhere with the rep. All he could tell me there's are fine prints when I signed up for the service! I don't have the time to spend hours on the phone with time over their problematic billings.
The fax service is just like any other efax. Slower than regular fax but get the fax over to the other end eventually. I really don't see anything special with them that justify the trap in billing.
Tip for consumers:
beware of how they count the fax pages. It is not what you think it is. 8 pages could turn into 80 pages.
Products used:
fax
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Online and phone customer service is basically non-existent. Unable to cancel billing via phone...
Hello Cris,
This is not the impression we wish for your to have. I would like to clarify that as per our customer agreement, one fax page is equal to 60 seconds of duration or whichever is greater. Typically faxes take between 30-60 seconds per page to transmit when scanned in the recommended format of black & white at 200-300 DPI (dots per inch) resolution. We make these recommendations online through various instructional including tips/ tutorials as it is suggested to never scan in color or greyscale as this will increase the file size & duration time required to send the fax, which can adjust both the billing and risk possible line interruption. We would also like to look to see if you had requested to close out the original fax number assigned when your number had been ported into the service or keep both numbers active as we do charge for each number active on the account. Kindly email our Social Team at socialsupport@myfax.com with your account details so they may resolve this matter for you in a positive way.
Many Thanks,
MyFax Support Team