Chris W.

This has been the worst company to deal with for cracked screen repair. I have now had a cracked screen for over 3 weeks. The technician that they scheduled to come out and repair the phone has called right before or during the time of the scheduled appointment to tell me that they don't have the part in stock. This has happened four times. They don't even offer to reschedule the appointments themselves when the part is available. That takes another call to Asurion. There is no communication between the technicians and Asurion for parts availability. I finally got feed up and had Asurion direct me to a store to get it fixed. The store did not have the part in stock either. So here I am paying a monthly fee for insurance that does absolutely nothing for me. They will not send me a replacement device without paying the full $200 deductible instead of the $29 cracked screen deductible. I will no longer use this company due to their poor customer service. Please look elsewhere for insurance.