Shipping is too expensive, $5 item cost me $8.95 to ship... a single tshirt... You literally have 10 minutes after an order to cancel it, or you cannot cancel, and you have to call them on the phone within that 10 minutes and make it through automated crap in time to cancel... their customer service is evasive, rude, and poor, Their website super sux... even if you refine your search to same day piuckup, k your still presented with items not available for same day pickup... These jerks charge you a fee to have something shipped to the store for pickup! Even if they already have it in stock, you order online, theyre charging you that ship to store fee! Finding something free same day pickup even after refining your search to such, is a waste of time... nothing that comes up is available for same day pickup... The shipping is super slow for how expensive it is... often more than the cost of the items being shipped... Wat too many other retailers have free pick up at store, even if it ships to store, the shipping is free and so is the pickup... anything I want is on Amazon, and they are 500 times better in every way than this dump dying company! Hurry up and throw the towel in JCpenny! You treat customers terribly and charge them every step of the way... go out of business scumbags.