I ordered three of the exact same frame and only got two. I called to have the third one I paid for sent. The first person "sent it to the wrong place" and it was never shipped. The second person I talked to was actually RUDE to me when this was their mistake TWICE. I still have not gotten my money back or my purchase or an email saying they even sent a replacement. You would think that this day and age companies would be working for tour business with some stores closed down but apparently Kirklands does not need their customers. STAY AWAY!!!!