I created my account last May 30,2020. I deleted my account June 4 th of 2020 since I cannot afford to pay to continue using their services. It is true that you need to pay to send and read messages and to view images. I paid for 2.99 USD to try the service. I am sure I did not enroll to auto enroll or the premium service. I am 100% sure I deleted my profile with them however, today I received an email for auto enrollment premium charged. I sent an email for me to be refunded but I did not receive any response yet. I tried to recover my account but I need not receive any email as instructed for the recovery. Sad thing was there is no way for me to use the service I paid because I don't have an account with them anymore. Please refund me. Thank you.
Hi Christy,
Thank you for your comment!
I think you forgot to cancel your monthly subscription. When you make your first payment, you automatically subscribe for the monthly subscription, there is a notification about it on the payments page. If you made your payment with a card, then you will need to contact our customer success team to cancel the subscription. It can take us some time to answer emails, I hope for your understanding. If you wish to cancel the subscription right away, please call us or use the Live Support feature on the desktop version of the site: www.dating.com