Christy G.

If there could be a negative star that is what I'd give. Booked a reservation on 7/5/17 and total price given online and in CONFIRMATION email was $649.56. I went online almost three weeks later to pay on the credit card I used to book and found a "service charge" of $66.00 from Home Away as a separate line item. I was sure this was just a mix up so I contacted them and despite me providing them my confirmation email with breakdown which DOES NOT show this fee they maintain it was displayed at check out. This is not the first time I've booked with them and I know very well how to make sure I know what I'm being charged for and this "service charge" was not given to me at checkout. I have filed a BBB complaint as these charges also showed up two days later than my booking charges, so this clearly was not displayed when I booked. I smell a class action law suit in the works myself...