We have shopped with melaleuca since 2010... I was skeptical when I set up my account after having challenges in another online company... but melaleuca is different. Their products are great, backed by research and science and better for you. They work hard to provide what people want being as natural as possible. I love that I can trust their products. My kids were young when we started and I am thankful we were introduced to the company and used products that were not toxic for cleaning and in our home. It really makes a difference. There are so many products (bath and body, vitamins, fitness, etc) We order several times a month and our house is completely converted... the only challenge is when you travel making sure you take what you need! If someone has a bad experience with customer care, have the person who helped you set up your account help you. We have been really happy shoppers with the products, customer care and company. High recommend.