Madison Seating say Customer Service is their #1 priority. They lived up to that claim when handling the Steelcase office chair that arrived damaged. When I sent them photos of the damage they offered us a 60% discount if we wanted to keep the chair. It was tempting but we realized the damage was always bother us. They responded: "Instead of having you repackage the chair and wait for it to come back to us for a replacement, we would like to simply send you a new chair (and you can this one free of charge)." Now that's customer service. Our only request is to ask them to make sure the replacement chair is better packed.
Christy Santa Cruz CA