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Christy F.

Contributor Level

Total Points
92

1 Review by Christy

  • Vacasa

5/28/20

The first snowy beautiful picture is what they showed us. The impression I get is that the cabin is tucked away gem. Well, they construction right next door. I'd close the curtains but there are none downstairs, no ac, the gas heater in the living room won't turn on, hot tub won't work, dishes are dirty and apparently the broken chairs outside are nothing to complain about because it wasn't advertised. The lady I talked to about said she didn't care about bad reviews.

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Adam P. – Vacasa Rep

Hello, Christy, we are sorry to hear this was your experience. Please know we do take this very seriously, as we strive to provide our guests with a stress-free, enjoyable vacation and home. We are sorry to hear the home did not meet your expectations. Please note the listing description, virtual tour, and photos are up-to-date and accurately describe the home so guests will not be surprised upon arrival. We do have staff ready and available to assist our guests with any issues they might have 24/7 and do attempt to make their stays more enjoyable. We apologize that the home was not up to the high standards of cleanliness and guest satisfaction that we hold ourselves to. We hope you will give us another chance to impress you in the future!

Christy Has Earned 12 Votes

Christy F.'s review of Vacasa earned 12 Very Helpful votes

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