Christy D.

I ordered a stocking almost a month prior to Christmas at the end of November for my daughter. The estimated delivery date was December 6th. I did not receive the stocking so a week later I contacted Wayfair to see what was going on. I was told it was stuck in a warehouse but not to worry as it will arrive before Christmas. A week later I still had not received the stocking or an update so I contacted Wayfair again. They said it was still stuck in a warehouse and they couldn't tell me any more information at the time but someone would contact me in a day or two. No one contacted me so I called again and asked for a manager. I was then told again that they couldn't give me answers until they contacted the warehouse and that there was no guarantee this item would arrive before Christmas. I asked to cancel my order as there was no point in getting the stocking after Christmas. I spoke with a supervisor and asked how I could leave a review as the Wayfair website wasn't letting me. She said I could email her the review and she would post it online. After several days my review was still not posted online. I called again and spoke with another supervisor who told me I could not post a review since I cancelled my order. I told her I wanted to review Wayfairs services but she said I couldn't do that. If Wayfair doesn't let customers review their services and customer service I do not think the reviews accurately represent the company. Throughout the month I was dealing with this order and tracking it down I could have found a different stocking for my daughter but instead Wayfair wasted my time. This was my first experience with Wayfair and it was a terrible one! I will not be shopping at Wayfair again and I will not be recommending their services or products to friends and family.