christopher w.

Purchased the "Model One" wave machine and it's more noisy than I expected. Customer service was originally very good, but when I got the replacement unit it made the same noises, so I reached out again and got the reply "that's normal". At that point I inquired about a return to which the owner replied that there were no returns except in cases of damaged units or defects. To me - this was a defective unit so I persisted. Then he just stopped answering my emails. Furthermore, there is no statement on the website that they do not take returns. Only a notice on some items that there is a huge restocking fee of 18%. I expected much more from a $550 wave machine. BUY AT YOUR OWN RISK.

I've used eSnipe a dozen times and have always been satisfied, even though there are free sniping sites out there. However, on my last bid, as I watched the seconds tick down expecting eSnipe to place the bid for me... nothing happened. Then I went to their site, which was down. When I spoke to customer service they blamed an eBay connection (which is a lie) and never updated the problem on their server status page (keeping members in the dark that they ever had a problem). They did admit during this conversation that this technical glitch happened to many customers of theirs. They were very dismissive about it like "this comes with the territory of placing bids in the final seconds". That's your job! Now they are refusing to refund my remaining "bid point" balance of $10 which I will NEVER use because I would never trust them again.