Christopher T.

1st booking in 2016: Had to change a flight date and required waiting on the phone over multiple days for hours at a time. Needed to pay $500 for flight change and rebooking fee.

2nd booking in early 2018: My partner and I found $650 flights to Italy. With two months ahead of the date, I had to change the departure date due to personal reasons. It cost $150 just to cancel the flight, but then, to change to ANY date between June 2018 and February 2019 it cost an extra $2000 to book the flight. I asked them to please just find any date all year that was cheap but they could not. Of course, I would not pay $2000 because with any other company (or even with JustFly) I could get new tickets for $1000. So my partner and I lost $650 + $150 cancellation fee each ($1600 completely lost). What a nightmare. As before, I still had to spend hours on the phone waiting to get no help.

I truly believe this company has a playbook where they purposefully make you wait for 5 minutes at a time over hours to break you down so you just give up. They are con artists.