Christopher S.

Purchased & installed a Volvo OEM part from TASCA.

I mistakenly returned a different OEM part (sourced through FCPEuro), using TASCA issued RMA. Followed TASCA's return instructions. Proof of delivery was supplied. Made several calls and sent e-mails to TASCA explaining the part returned was intended for FCPEuro. Never once received a follow-up phone call, nor e-mail.

TASCA said it would "try" locate the part, and at my expense ship the part back to me, or - on my behalf - forward it to FCPEuro. Neither was done, and to date, TASCA not once reached out to me via e-mail, nor by phone, to discuss the matter. Instead, theyve come to the determination that no refund, nor return of part, will ever take place.

TASCAs RMA e-mail stated: "It typically takes 7-15 business days from the day your returned part arrives back at our warehouse to see your credit posted to your payment account. Surely they could have reached out to me, flagging the returned item as different from that purchased? Mistakes happen, yet competent & reputable businesses have checks & balances in place to expeditiously deal with such issues.