Good evening,
To start off I spent nearly FOUR WEEKS trying to track down my refund for two transactions. No one would deal with me or they half would then fake a hang up and hour after hour I would have to either call back or wait hours online. FINALLY agent Kelsey 656 finally was able to get me one of my refunds back. She was polite and wonderful and needs a rage honestly. I am still waiting on my refund from the $119 dollar purchase around the same time. Can you please help me with this?