So let me start off by saying that I did not google Jeannie prior to engaging in business. I came across her companie's website while searching for a particular service. Any who I filled out the requested info and got an email from her saying it was received. I sent the money within 24 hours but didn't see the email with what I wanted within 24 hours (or so I thought). So, I emailed her and assumed that I had been bamboozled. She responded in under 10 minutes with not only a response but the item I purchased (Verified). I apologized multiple times and thanked her for being diligent/prompt/professional. You can't tell me anything about Jeannie Kearns! She came through for me! Thank you Jeannie!