Christopher R.

Worst delivery company EVER. Amazon has used them 7 times to "deliver" to my home. Two items never arrived--"lost in transit"--and the other 5 times the item arrived days later. NOT ONE ON-TIME DELIVERY TO ME. OnTrac's website always shows the same thing: that the package was delivered to OnTrac's holding facility near my house, on the day after I placed my order, that it will be delivered later that day, yet it never arrives on time. Here is one example of an item that was supposed to arrive on Tuesday (this is from Amazon's website): "Now expected by Saturday We're sorry your package is late We're working with the carrier to get your package back on track, and we'll let you know when your package is out for delivery. Please come back Sunday if you still don't have it and we'll help you out." Was expected Tuesday, July 3 Finally, I called Amazon and told them to "deprioritize" OnTrac. In other words, Amazon will use UPS, Fedex, and pretty much any other delivery company. You CAN demand that companies like Amazon not use OnTrac. DON'T EVER USE "OnCrap" and insist that companies you deal with NEVER use them.