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I recieved 2 packages that were incorrect from Banggood. I am currently trying to see if they can help me with this situation and i keep getting a runaround. They keep emailing me about the wrong order and i keep sending pictures and describing what has happened. Its simple, they sent me the wrong items. I dont understand how a big company could have such bad customer service.
Christopher L.'s review of Banggood earned 4 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Christopher L, we are so sorry for any inconvenience caused by this issue. All our products are always physically checked before the shipping process. However, in some rare cases it might happen that due to a human mistake, a wrong item is placed in the wrong package. So we kindly invite you to take a photo of your product and send us with the SKU number included. We will use the photo to investigate this situation and find the most appropriate solution for you. In order to help you to solve this problem quickly, would you like to reply us with the order number then we could help you to check the process of your case? Hope to hear from you soon.
Best regards,
Banggood Teams