Due to how My Heritage works and sets up new trees it had made some of my trees with new accounts.
Someone has moved them all to my Pro full account but only transferred them as Gedcom files, (which I could have easily done) so now I have lost all of the source info, added comments and media on all of the trees which is exactly what I was told would not happen.
My Heritage used to be the best and easiest to use platform that we often recommended to beginners to use as they could get a start and get used to working and searching for free.
Now the limits have been reduced and the workings made so complicated its almost impossible to get anything done on it.
Dear Christopher.
I am sorry to find your low-star review.
I would be happy to look into this for you. Please send me an email via kayleigh.vipsupport@myheritage.com.
Kind regards,
Kayleigh
MyHeritage Team