Christopher E.

I just have to send out a positive review to Amazon and Amazon Prime. They don't always use the best same day shippers in my area, but that is obviously a lack of options. Every single time I have an issue - they instantly resolve my problem instantly! No questions asked, they promote the "customer is always right" attitude, and it is returned with my continued orders.

Kudos, and keep it up!

After my horrific experience with DHGate and 4+ months of absolute disbelief that a company like that is allowed to stay in business, I remembered that I purchased an extended warranty on the product with squaretrade.com.

DHGATE: 25+ Chat sessions and 15 unreturned emails whilest their best and brightest...(about as bright as oil.) tried to figure out how to handle a cut and dry case, and SQUARETRADE handled it in two - and it would have been one, but I had to send over my receipt.

The end result, instant, fantastic customer service with only question, "When and where would you like your refund?" And yes, they processed it on Saturday morning! REAL CUSTOMER SERVICE! Thank you SquareTrade! And to DHGate, "Sit and spin! I'm still going legal with you theives!"

Chris

The worst customer service ever. I have never received a returned message. I bought a $109.39 item that arrived broken. I was told on two separate occassions that I did not have to return the item, but would receive a refund.

I then was told I had to ship it back at my expense, and was given the wrong address (granted this was 4months in the process). It took me and a postal worker over an hour to find where to ship it back for $67.00...

I provided the tracking number (due - I was told by the 9th) on the 6th. The seller received the shipment, and the adjuster closed the case.

They kept everything, won't respond, and then I was told in one of 22+ chat sessions, that from "time to time" the adjuster would check with the seller to see if they would refund my money. I have proof of all of this. They could care less about their buyers.

Chris

RESPONSE TO JOY: I do not envy your job. I tried to work with you on (now) 25 seperate chat messages and 15 unreturned emails to both my scammer - err. "adjuster" - and guess what? NO RESPONSE! Go figure. 'Gone legal; sit and spin!'