Christopher B.

This is the first time we've used Flighthub and definitely the last. We booked 6 flights for a vacation to Mexico and had the airbnb booked, and time off arranged. Then a few days later I received an email which said the flights were cancelled, with no explanation. I called in and wasted a bunch of time with an agent and then was transferred to customer service, where they told me that the booking was cancelled because they weren't able to process my wife's credit card because of a wrong birth date, which was weird because they had the correct birth date on file. I asked why they didn't call us to try to resolve it and they said they were unable to answer that. I asked to be transferred to a supervisor and waited for way too long, till a very rude supervisor answered, and before I was able to even start talking, she hung up on me. I don't want to waste any more time with these guys. They have incredibly poor customer service and on top of that, they charged us some sort of Flighthub processing fee that we're now going to have try to get cancelled through our credit card company... More time wasted. An unsavory experience.