Christophe C.

I ordered 2 mens jackets. One came down the wrong size and way to small the other one fit perfectly well. When I enquired, they said I'd ordered the wrong size and to check my order. The order is not in my account so I can't check the order. They said that I used my 'other' account to order them. I don't have an 'other' account, I only have one account. They came back and quoted an email address that I use only for Paypal - I don't have an account for Dresslily in that name. They have continued to come back with confusing questions and statements and I am currently having to re-explain the whole thing again from the beginning which is becoming extrememly frustrating! I'm guessing someone who isn't English is sending me the messages? Anyhow, I want to send the items back as I can't be bothered now, having waited so long for the items in the first place. Has the potential to be a great service but very slow deliveries and hassle just let it all down. Won't be ordering from them ever again. Back to Amazon... AND so the saga continues! I've now been asked to check my PayPal account for the order - which of course will only show my payment for the order, not the actual order details. I am now sick and tired of backwards and forwards emails to this ridiculous company. It has gone beyond a joke and I simply want to end the whol thing. I wish I had NEVER purchased from this company in the first place. Unbelievable hoops and they clearly do not understand what I am saying and have been saying all along. Lost in translation? Probably yes, but I am past caring!