We’re in this together! Stay safe with our COVID-19 guide


Christi T.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology

Member since July 2015

  • Review


  • First Review


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

1 Review by Christi


I'm disappointed. I bought a refurbished laptop from this company a month ago and have spent more time taking it in to be fixed than I have using it for my business; my intended purpose. The things needing fixed were not due to my usage. It began acting up immediately when I got home. My first visit for repair was a couple days after I bought it. That should not happen! Problems have continued for the past month. The main problem seems to be in the operating system. It continually freezes up and requires a hard shut down and rebooting to get it back working. This happens frequently. I have yet to turn the laptop on without it say "this computer did not shut down properly." I've been back and forth to their store; wasting time and money for problems that I should NOT have to deal with right out of the gate from purchasing it. I want to return the laptop to them and get my money back. I don't want a fight, I simply want a working laptop that I can rely on.

So as of now, they refuse to take it back and refund me. They say that my lap top is working fine because they did a diagnostic test. This has been said to me multiple times and it was NOT fine. It's their word against mine. I have record of my visits showing that I have had this operating system problem since I bought it, and they know it. But all of a sudden they can't seem to find those records. I don't trust them, I don't think they have the talent to identify problems, I don't think they care, and I don't want their laptop, nor a relationship with them during the 1 year warranty I purchased.

The good news is, I have the power to express my disappointment through Yelp, and many other websites! And also on a good note, I purchased it on my business credit card and the bank is standing behind their business owner customers. So I dropped the laptop off today at Computers &?, and the bank says I should have a credit on my card within the next couple weeks. True customer service!

Thank you for listening and, needless to say, I don't recommend you waste your time or money with this company.

Christi hasn’t received any votes.

Christi hasn’t received any thanks yous.

Christi doesn’t have any fans yet.

Christi isn’t following anybody yet.

Similar Reviewers on Sitejabber


Avoid this company. Terrible customer support and attitude in general. Are interested in you...