Christine T.

I had a subscription with this company for around a year and a half, with no problems, until I received the wrong Spring 2019 box. Upon receiving this mistake, I first asked for a first replacement order for the actual items I customized for. Customer service went ahead and processed it, but again the WRONG items showed up. I called customer service again to insure that I would receive the items I CUSTOMIZED FOR. Customer service insured me again that I would receive them. Upon waiting for 2 weeks, I still hadn't heard anything about this second replacement order, for which I called customer service again. They insured me that it was just waiting to be shipped. I waited another week and decided to call back and check. Turned out, one of the items on this second replacement order went out of stock, for which no one on the customer service team though to notify me. Thus, I had to choose another item. Once I chose this item, I waited again for another week and a half and did not hear from anyone about this order, even though it was categorized as urgent.

I decided to cancel my subscription because of my horrible experience with customer service. When I called to cancel, I asked customer service to send me a confirmation email that I would receive my replacement order despite the fact that I canceled my membership. I did not receive said email or a confirmation that I canceled my subscription. Thus, I called again, and turns out THEY DID NOT CANCEL MY MEMBERSHIP THE FIRST TIME.

All in all, this company CANNOT be trusted, and has one of the most horrible customer service teams I've ever dealt with.