After receiving a wig (not the one I ordered) I immediately contacted them to let them know. After about 18 emails back and forth they still would not give me a return address and offered me a total of £34 refund and to keep the wig but only after I put in a claim with PayPal. I told them that this was not acceptable as the wig was totally useless to me. They told me to return it to their Chinese address but said it had to go by Royal Mail ONLY. This is because Royal Mail don't do tracking to China. Another con. PayPal told me to use any reputable courier company so it could be tracked. The company is totally despicable. Be WARNED.