Christine S.

Honestly I thought I was making a great decision when switching to TMobile after their ads on TV but I was wrong supposed to have excellent coverage almost everywhere but when I really needed my phone it did not work not until I walked over a mile to get service. My mom and I switched over and got two phones from them for around $400 and we got the two lines and the third for FREE but it was not free and this is how we found out. I was tired of the weak service, dropped calls, the terrible customer service in stores and on the phone that we switched and imported our numbers to another carrier. Now at this time we never used the third line it had a number but never connected a phone to it and never made calls so we thought it was not active until we got a bill in the mail for over $500 dollars and nothing but excuses from T-Mobile because all they cared about was the money and how they can screw as many people as they can. If you want someone that has great service and is there for you when you have a problem then TMobile is not for you.