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Horrible "customer service. " Had a situation involving my mother, who is over 70 years of age. She ordered a part for her car so her door could be repaired. The incorrect part arrived and unfortunately, the box was thrown away because she assumed the correct part was sent. When we contacted the "customer service" manager, Matt, he advised they would not help her with returning the part because it has no box. When I asked if he could please make an exception and accept the part back (it was a hefty $22.00 part - yes sarcasm) and we would order the correct one from them, Matt advised he would not because then he would in turn have to do this for "everyone else." I questioned manager Matt how many times this situation would really occur and he advised it happened "three times in the last week." Seriously? I have ordered merchandise from many online companies - ones that actually have customer service ethics actually would agree to write off a $22.00 part that a 70 year old woman ordered by mistake... this guy wouldn't BUDGE..."free shipping" if she ordered the correct part - that is not a solution that helps both parties, considering I also explained she lives on a very fixed income. That is a stingy, greedy company with ZERO CUSTOMER SERVICE. But hey, we are in the technology era so that's not important anymore I guess! Needless to say I will tell everyone I know NOT TO ORDER FROM TASCA.
Tip for consumers:
Don’t use this company!
Christine S.'s review of Tasca Automotive Group earned 12 Very Helpful votes
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The Tasca dealership on Tarrytown Road in White Plains was single handily the worst dealership I...
The part I ordered arrived damaged, and their customer service disappeared leaving me with no way...
Good afternoon Christine,
I do apologize for your feeling of frustration concerning your recent purchase. I happened to be within earshot of your conversation with Matt when it took place and I can say with all honesty that Matt was professional and courteous. Unfortunately, you did order the incorrect part for your vehicle and we do have a very clearly stated Returns Policy on our website. That said, Matt went out of his way to help take the sting out of your error as much as possible, including offering the correct part at a reduced rate and offered to pay for shipping as a courtesy.
In reviewing the order, a couple of things that stand out - the most obvious is that the part was not ordered using our “Year, Make, Model” tool on our website but as a result of the part number (which happened to be incorrect) being entered into the search field (this indicates that you obtained the part number elsewhere).
Our customer service team is quite dedicated to providing our customers with the assistance they need; however, while we understand that sometimes parts do need to be returned, we do have a very clear Returns Policy stated on our website at https://www.tascaparts.com/return-faqs. The policy very clearly states that all parts that are returned need to be so in their original packaging. We do our best to satisfy every customer and hope that our customers hold up their end of our relationship by reading the store policies relevant to their orders.
The demographics of our customer base is very diverse and we have customers much younger and much older than your mother who successfully order and return parts every day. So, again, while we are sorry that you feel frustrated about your inability to return the incorrectly ordered part according to your rules, we do not see the age of your mother as a reasonable justification for not understanding or abiding by our store policies.
Matt’s generous offer of free shipping still is available should you wish to accept it.
Best Regards,
Michael King
E Commerce Operations