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This company sucks. I have been trying to contact a live representative for days now and I only get one prompt when I call and it asks me for the card number and the PIN. When I enter this information it says that my pin is not correct. I know for a fact that my pin is correct and I'm starting to get really pissed off now. Instead of resolving this quickly, I had to text help in order for someone to respond. They responded by giving me an email address. I don't want to text them, I don't want to email them I just want to speak to a live human being and stop getting the runaround. Basically the money I put on the card is useless. I will never ever again in my life purchase a card from NetSpend. If you're looking to speak with someone, good luck because I've been trying for days. I do not recommend NetSpend to anyone unless they want to lose their money and get screwed
Christine S.'s review of NetSpend earned 2 Very Helpful votes
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Hi Christine,
We regret to hear that you have not been able to reach a live representative over the phone. Most options will transfer you to an agent, or you can report that you do not have your card to be transferred. However, please email social@netspend.com and we will have someone from our main office contact you.
Thank you,
Netspend