Christine P.

I had ordered a necklace that was never delivered (not too surprising with our mail deliverer... ALWAYS mixing things up!). Anyway, I contacted the care center, because the tracking system showed "delivered." When they researched the case, there was no reason as to why the necklace hadn't been delivered, but the very helpful representative made sure I received a new necklace in time for my friend's birthday (the intended recipient). I am an honest person and could never make this up to steal from a company; they knew that I was a loyal customer and would not by lying. Thanks, Danielle and Overstock, for being a reputable and caring company!