CHRISTINE L.

BESTWIG OULET IS LUCKY THEY GOT A! RATING FROM ME, ONLY BECAUSE IT WOULD'NT LET ME PUT IN A MINUS 0. I PURCHASED A WIG IN APRIL 2019, WHEN I RECEIVED THE WIG THE COLOR WAS WRONG, i CALLED THEM AND SPOKE TO THE RUDEST CUSTOMER SERVICE PERSON NAMED ALICIA,( SHE MUST OWN STOCK COMPANY OR ELSE SHE WOULD HAVE FIRED BY NOW) i FOLLOWED HER RETURN INSTRUCTIONS. AFTER A FEW DAYS OF THEM RECEIVING THE WIG BACK, I RECEIVED AND EMAIL STATING THAT THERE WOULD BE NO REFUND BECAUSE THE WIG SMELLED LIKE I WORE IT FOR 2 DAYS, WHICH IS UNTRUE, i EXPLAINED THAT WASN'T POSSIBLE AS THE TAGS WERE STILL ATTACHED. SHE TOLD ME MY ONLY OPTIONS WERE TO DONATE THE WIG TO THEM OR THEY WOULD RETURN IT. AFTER READING OTHER REVIEWS AND GOING TO THE BETTER BUSINESS BUREAU AND READING REVIEWS SUBMITTED TO THEM, THIS SEEMS TO BE A RECURING SCAM WITH THEM IN REGARDS TO NOT HAVING TO REFUND MONEY TO CUSTOMERS. I ENCOURGE ANYONE HAVING A PROBLEM WTIH THS COMPANY GO STRAIGHT TO YOU BETTER BUSINESS BUREAU, BECAUSE THATS MY NEXT STOP.