Christine G.

They basically took my clothes, sold most of them, and kept 100 percent of the profit they made. I opted for a cash out which I was unable to get through PayPal. I then chose another route. I accepted store credit through one of the businesses with whom they have partnered. I was again, unsuccessful in my efforts to receive my cash-out. I spent a great deal of time and energy attempting to get my credit. I had my bag number, batch number, and all of the necessary information. I reached out to Thredup through customer service and through on line chat during business hours. It become almost comical. It really wasn't about the small amount of money they owed me, but the was the way they treated me. They did ship my unsold items back to me, but only because I prepaid for shipping. This company seems a bit sketchy. They may operate differently when you are purchasing items through their company. When you are selling your items it is a different story. I received such ridiculous responses from Thredup customer service through text and email. It seemed as if they were mocking me. I would never recommend this company to anyone.