I ordered a hoodie and received a crewneck by mistake, but I also ordered the wrong size. Not only did CafePress send the jumper in the right size, at no cost to me, but they waived the shipping fee and let us keep the crewneck as a gesture of goodwill. And... delivery was within days of ordering in both cases. Very happy with the product and delighted with the customer service!
We're glad we were able to help, Christine! Thanks for sharing your experience.