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This company is awful. They sent me the wrong products. Customer service was rude when I informed them of the mistake. I returned the products, I waited a week after it arrived at warehouse to contact them regarding my credit. They told me to wait longer- then they only credited me one product. I had to contact again. Did not get full refund until a month later. They're customer service correspondence is via email which I didn't like.
Christine A.'s review of Groupon earned 7 Very Helpful votes
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Hi Christine,
Thanks for giving us your feedback here on SiteJabber. I do apologize that you were sent the wrong products by our fulfillment center and I'm terribly sorry for the inconvenience this error has caused. I am glad to hear you did, after some time, receive your full refund back to form of payment. I'd like to check into this issue, find out who the agent was that you worked with, and go over what happened and use this a retraining opportunity.
Our normal processing time for returns is between 3 and 5 business days from the date the package arrived back to our fulfillment center. I'm terribly sorry that it seems to have taken longer than that and I'd like to report that to our returns team. I'd like to let you know that we do offer Live Chat as a option for taking care of your issues in a more timely fashion if email doesn't work for you. You can access our Live Chat here: https://support.ideel.com/app/chat/chat_launch and our team is available 7 days a week, with a few holiday dates that are exceptions. Since we aren't a traditional call center our agents can handle multiple chats and emails at a time, which leads to faster service that wouldn't happen via the phone.
I'd like to look into these instances you referred to in your post and to help resolve any issues that are still pending. Please send me a message with this information so I can look into this. Thanks again for giving us your feedback here!
Best,
Jason Faria
Director, Ideel Customer Service