christinav263

Christina V.

Baltimore, United States

Contributor Level

Total Points
80

1 Review by Christina

3/12/21

After confirming my region with the website as USA they proceeded to sell me a key with an Australia coding... Naturally I was unable to use the key so I contacted them... They directed me to the third party seller "HungerGames" (real original right?) who then started to speak in another language... When I made it clear I could not understand him, he started to respond in broken english basically telling me, it was my fault for buying a bad key, they consider the matter closed and to take it up with kinguin... So I escalated the issue back to kinguin, within a day I received a response telling me they would put the key up for resale and only once/if they sold it would I receive a refund... I grudgingly agreed what choice did I have... Now here OVER A WEEK LATER I just received an email telling me they have finally put it back up for resale and for me to be patient while someone hopefully buys it so I can get a refund... SCAM!

Tip for consumers:
DONT!! Try HRK games... They sold me a REAL and WIRKING key for a decent discount!

Products used:
NONE, It was a scam!!

Service
Value
Returns
Quality
johns1767
John S. – Kinguin Rep

Hello,

We are very sorry to hear about the difficulties you encountered. We would like to inform you, that since you mistakenly bought a product for the wrong region, we offered you a suitable solution and acted according to our procedures. We would like to ask you for a little patience regarding that matter and assure you, that your order will be refunded.

Kind regards,
Garfield

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