Christina S.

I made a purchase for a handbag and wallet to match Feb. 5,2021. It's now Feb. 18,2021. Yet I still have not receive my items or a refund. I've called 4 different time and the agents been railroading me. I feel like I got scam willingly. No one could solve or help me customer services sucks horrible. I never thought I would experience suck poor service from them. Macy's is better and the service they will resolve. Marc Jacob got my money and I can't do anything about it. I ask for express delivery the agent told me they don't touch the order so where's my refund. I'm so upset they how they stay in business stealing customers money.