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Christina S.

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Experience: Beauty

Member since February 2021

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1 Review by Christina

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I made a purchase for a handbag and wallet to match Feb. 5,2021. It's now Feb. 18,2021. Yet I still have not receive my items or a refund. I've called 4 different time and the agents been railroading me. I feel like I got scam willingly. No one could solve or help me customer services sucks horrible. I never thought I would experience suck poor service from them. Macy's is better and the service they will resolve. Marc Jacob got my money and I can't do anything about it. I ask for express delivery the agent told me they don't touch the order so where's my refund. I'm so upset they how they stay in business stealing customers money.

Tip for consumers:
Go to the store cause customer services sucks and I’ve spoken to 4 different agents 4 different times


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