Hair is OK until you wash, style or apply any type of heat. I had this hair sewn in and the second I washed it, it got super thin and scraggly. They probably put a thickening agent in it to sell. They don't call you back or return emails. And they say ships in 2 days... well yes it does, from BEIJING. That was another reason I initially chose to buy from them, I try to avoid Sites based in China due to bad quality of the hair. Their site said they are in California but the tracking started in China. Once you open package they won't accept return and if you return unopened they still charge a restocking fee? Cheap ploy to avoid returns because they know people will opt just to keep the product instead of paying shipping charges (to China I must repeat) and a restocking fee. Scammers