I foolishly paid for all of Care.com's add on services when I joined. Paid extra for unlimited background checks and also for their assistance with figuring out nanny pay. I never was able to get a single background check completed. The nanny that I ended up hiring had to pay for her own background check despite the fact that my membership that I paid for should have covered it. There is no phone number to contact a person at Care.com to resolve these issues. I was sent back and forth between tons of online customer service people about my issues with being able to actually use the membership for unlimited background check service. Nobody helped me! They sent me around and around in circles! I also tried to use the service that I had paid for on how to pay my nanny and it was a scam. Basically a guy just trying to sell me a payroll service. Don't let them fool you into purchasing any of their extra services. Just get the basic membership. Get your nanny and get off!