Christina L.

Unfortunately, I had to attend a funeral in Rochester, ny. Once the funeral date was confirmed, I paid and book property#******* on Thursday afternoon (owner name David Culeton.) Following day the funeral date changed. I immediately contacted Mr. Culeton to explain and discuss changing the dates. He was booked on those dates. However, it hasn't been 24hrs that I booked. So he decided to take 1/2 of my payment. It's in the policy that he can do so. However, my issue is he was not compassionate and only concern was money. He did attempt to find another location that he didnt own but it was not suitable for my family so I declined. It's been exactly 11 days and I havent recieved my refunded portion. Contacted homeaway and explained what he explain to me why he kept all my money bc je said he lost money bc I was inquiring on dates 10/16-10/18 so it blocked his calendar. But nonpayment was actually made until 10/18. Homeaway said it was somewhat truthful but cant do anything bc of refund policy 30 days cancelation you'll get 100% to find or 7-14 days you'll get 50% back. So I lost money and still had to find another rental in a safe location within 3 days. So now I'm back on website looking and found property #******* (owner name isnt listed but its listed as Allure Home designs and rental)
I referred another relative about her property and he paid and booked got confirmation# 10/21. We had questions about the bedrooms, no response until 10/24. She didnt call to respond to our questions. She responded wanting more money bc she stated price on website was incorrect and she wanted 200 more dollars. Or she will refund our money. We asked can she waiver it since it's less than 24 hrs that were leaving. She called back and said she'll break it down to 80 dollars now. At this point I'm frustrated at the fact she starting to sound money hungry. After we decided to not pay more money she refunded our money and increased the price per night. I called homeaway website and explained the first gentleman I spoke with help my family out tremendously by giving us 2 options. It was extremely late by this time so I explain I'll call tomorrow and make a decision. Second guy was kinda aying tuff guy, so I spoke to the third guy and he was awesome. He put me and my family in a hotel that was paid in full so we can have a ace to stay once we arrived. The owners make the website look extremely unproffesional and money hungry!