Christina K.

I purchased from Thred Up several times and in the cases where items were definitely not as described (stained, torn, etc.), I let them know. I was told I could return 3 items out of 20, after I sent photos of the condition (which was very poor not "Excellent" as described). I was promised a refund to my credit card but lo and behold, they issued store credit after I told them I no longer trust their descriptions and would no longer shop with them. I let my credit card issuer know along with evidence. Thred Up also tampered with my ordering history and removed items, but thankfully I took screenshots before they did this. My credit card issuer said I should get a full refund through the dispute process since I have evidence. Be warned--this company is just an algorithm to enrich a few people at the top. They do not care about their workers or customers. It's the way businesses are run these days--grab money, then let a company fall apart...expect the founders to donate to charities and causes they believe in to absolve their empty souls. I have also heard terrible things about those who send clothes to Thred Up. I did so a few years ago and it took them 8 months to review them, they gave me $15 for a large bag of new with tags and flawless Athleta, Banana Republic, Sketchers shoes, and J. Crew items. We get the retailers we deserve and if nobody speaks up, this company wins. I don't like doing business with them and am sharing my experience. I do think they are committing fraud with false advertising and wrongful descriptions of items that they profit from. Take a look at the pictures I posted--do these items look "Excellent"? One is a pink-tinted Michael Stars shirt that looked flawless and unstained in their photo. The other is an Athleta top described as "Excellent" that was faded, pilled, and worn out. They argue when you report that items arrive not as described, they fail to respond, when they finally do, they issue store credit. Be warned!

I measured for 6 windows and wanted the extra measurement + installation service. The guys came to measure. I asked if I could add two more windows. They measured and said they would add them. Blinds.com's system does not allow an order to be changed--only measurements to be changed. I had to cancel my original order and re-order (I carefully put in all of the guys' measurements for each of 8 windows). I am nervous but am hoping this works out...The blinds.com reps were not very friendly or understanding about this. I think your business would be better if people could add windows easily instead of the headache they encounter with your current system.

Ordered a DVD from RockconcertDVDs that was from the Ukraine. Long story short, Paypal defaulted to my old address in their system when I was checking out so I immediately updated it to my mother's ship-to address (the item was a gift for her and I often buy her items using Paypal and choose her address from he drop-down without issue). I also included a note in the Paypal comments area alerting the seller that the item was for my mother and I provided her address. Then I received confirmation that the item was shipped to my old address... so I contacted the seller and heard nothing... only when I wrote negative feedback did he respond--he lied and said he got my note and shipped the DVD to my mother and asked me to remove the negative feedback (I told him I would do so once my mother received the DVD). He wrote a response to my negative feedback and called me delusional. Well, he's delusional because facts don't lie and I can prove I provided HER address, he promised item was shipping to HER address and I have a screenshot showing item was attempted at my OLD address. Asked for a refund and have heard nothing so I opened a dispute with my credit card issuer. This seller was caught red-handed and I want $24.95 returned to me ASAP. E-crater should not be tolerating scandalous sellers like this.

I ordered some vitamins and they never showed up (delivery exception from Fedex that was never explained). Rep said they would send out a replacement and expedite the shipping which was a total lie (they sent it out ground instead of 2-day as I was promised). Waited all week for that package which was also never delivered due to Fedex's error. Communicated with Stephani St. Cyr who is hands-down the WORST customer service manager in the world. She blamed me, made excuses and stood behind the lies I was told without making the situation right. When I asked for a refund I was ignored so I had to put the charge for a shipment that never arrived into dispute. Never again will I buy anything from UN-Lucky Vitamin. I'll stick with Vitacost.com who has an A+ rating with the BBB. Lucky Vitamin's rating is a D- and that says it all!