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Sign printed did not look like the proof in the design interface, no guidelines to customer when placing borders, no notice to customer if it doesnt look right prior to printing, sign was printed off center both side to side and up and down, borders cut off, TOTALLY OFF!, Notified them of this and a gouge in the edge that occurred during shipping, they are unwilling to correct, stating "jig offset" WHICH IS NOT DISCLAIMED DURING CREATION. VERY DISAPPOINTED.
Tip for consumers:
DO NOT rely on what the "proof" looks like , if you did it perfectly, no guarantee it will look that way in the end product.
I made a purchase, asked to return and they said ok, Said theyd send a shipping label, I didnt receive, they claimed they cannot resend and I have to go to a fedex location capable to being able to pull it up in their system, which for me is a 70 mile round trip. They failed to inform me that I had to ask them to pull it up, and that I can only do that at certain places. It just shouldnt be this hard.
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We're sorry to hear about your experience, Christina! You can send us an email to support@hollar.com or direct message us on Facebook: www.facebook.com/shophollar. If this doesn't work, please give us a call at 888-682-5119 Monday through Friday, 7am-4pm PST and we'll be happy to help!