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1 Review by Christina

Figi's

Figi's

3/29/18

Do not use this company if you want good service. I placed an order for Easter 5 days in advance via their website. In order for it to arrive on time the shipping was more expensive than the two items I was sending, but I paid it. I received an email stating that the order was received, a second email that the order was accepted and would be shipped. I never received shipping information. Upon calling them, I was told a letter was sent in the mail to notify me that my items were on back order. Obviously, I was upset and asked to speak to a manager, I got JC. She would not let me voice my complaint without speaking over me stating that receiving a letter via USPS instead of email was a "glich" in their system. I began to speak again and she hung up on me. I called back, entered my order number and waited another 20 minutes only for the call to be immediately
disconnected with out an answer. Third call, I get through and ask to speak to JCs manager and received JC herself. She stated that she doesn't have a manager. The call ended with me getting a refund and an address to mail a complaint letter to. No resolution to the fact that the company made a promise to deliver something and failed miserably. I was thanked for the promise of bad reviews. Worst customer service I have encountered in my entire life.

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