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the National Science Foundation

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1 Review by Christina

HSN

HSN

5/18/18

The customer service is deplorable! I DO NOT recommend this retailer, they ship damaged product, provided a song and dance to return faulty products, lie about how they will remedy the problem and still require the customer to jump through hoops to get a refund.
After ordering $246.62 in origami shelves in February 2018, they arrived and were so damaged and bent that they could not be locked into place or used. After 3 call and getting lied to and the run around UPS was superposed to pick them up. I spoke to Linda at 727-872-5861 to resolve this problem - at first it appeared to be helpful;however, UPS never picked up the shelves and according to Linda the request was made 3 times.
At this point, I just want my refund and to move on, but that is not going to happen. Now it is the end of May 2018 and this problem is still going. After calling Linda today and letting her know the credit for damaged shelves is still not there, she became very snippy and rude. Then told me to call 1-800-284-3900 and ask for a Customer Accounts Supervisor. That was a bold face lie! Again the run around because they cannot and will not do their jobs! So, 4 months later I am still getting the run around on damaged product they sold.
DO NOT buy anything from HSN! They do not operate with morals, honor or ethics. Their behavior is shameful and disrespectful - shop elsewhere so you too do not have these problems!

Christina Has Earned 9 Votes

Christina A.'s review of HSN earned 9 Very Helpful votes

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