Christian P.

I ordered to 1Outlets the 15th of March 2 items one of USD 23.97 and the other of USD 54.34. I received the parcel that has traveled from Singapore to Frankfurt (Germany) and finally landed in Papua New Guinea the 1st of June. The parcel was containing only one part of my order The order for a value of USD 23.97 arrived while the second part of the order for a value of USD 54.34 was not in the parcel. I paid the 15 of March 2019 the total amount for the full order USD 78.30.
The parcel that I received has been open by the custom and was containing ONLY a part of the order and nothing else.
Two persons in which one customs officer have witnessed that the parcel was containing only one box.
I was expecting that 1Outlets reimburse me immediately the amount due of USD 54.34 or send me the missing item and you send me the tracking number of the new parcel.
I received no answers from 1Outlets from there.
I know now that 1Outlets is not very serious with clients and I will no more buy to this company. I strongly advise all potential customers to be very cautious while ordering anything to them.
Christian Portal