Christen D.

Been with this company since it started! Love the merchandise and never had a problem until last fall, 2016. A return took so long to process, over a month, and no apology or empathy at all with customer service! Unacceptable! I live in the United States, nothing takes that long to process, you held my money on purpose!

I've done business with shopbop for many years without problems, but this past year I've had terrible customer service! I recently placed two orders for several hundred dollars, after having to return 2 items because of fit issues, not their fault, I sent them back. The return process has gone on with no refund for over a month now! I have called many times and different people make different excuses, even blaming the post office! The tracking information says it was received by shopbop weeks ago and they say no! Crazy! I heard today it may take ten more business days for my credit! Totally unacceptable!

The customer service means a lot to me, and they do it the best of any other retail store or online store! Also, they have everything possible you need!

Love JCrew since it began as a catalog in early 1980's. The quality is not at all what it used to be, but the customer service is excellent if you have a credit card from them! Otherwise it depends on manager of store! Overall still good company, I'm rooting for them to come back from the ashes!