Chris T.

Don't ever take your care to Mavis if you value your life. Took my car to get brakes replaced and the mechanic installed improperly. After several months (i. E. less than a year) I started getting noise in the brakes. Took it back and they tell me the calipers are defective. Charged me $509 for parts and waived labor (i. E. new pads, rotors, calipers). Calipers only had 13K miles and warranty was for for 12K miles. 9 months later started hearing brake noise again. Took it to a different mechanic and both calipers were shot and never disengaged. So basically I was driving around with bad brakes that could have potentially caused an accident. Mechanic says Mavis probably didn't install right as a special tool is required for Volkswagens. Two sets of calipers in less then two years that were defective or were they installed incorrectly? I find it very hard to believe that brakes would fail this fast (i. E. under a year). Basically I'm out $509 plus another $900, total $1400 as brake jobs was never done correctly. Now Mavis customer support is saying they won't do anything because I took it to another shop. Regional manager called once but never called back. Tried calling him the first time it happened and got no return call. I have all receipts and took pictures of parts for proof. Mavis customer support has the nerve to tell me there were probably a lot of miles on the recent calipers. That's interesting because it's only been 9 months and I've been working from home the entire time and in Covid lockdown. So mileage is going to be very low. Completely incompetent. Do yourself a favor and ask around for a good local mechanic. Stay away for all Mavis centers in NJ and NY.