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Chris T.

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Member since September 2020

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1 Review by Chris

9/15/20

Don't ever take your care to Mavis if you value your life. Took my car to get brakes replaced and the mechanic installed improperly. After several months (i. E. less than a year) I started getting noise in the brakes. Took it back and they tell me the calipers are defective. Charged me $509 for parts and waived labor (i. E. new pads, rotors, calipers). Calipers only had 13K miles and warranty was for for 12K miles. 9 months later started hearing brake noise again. Took it to a different mechanic and both calipers were shot and never disengaged. So basically I was driving around with bad brakes that could have potentially caused an accident. Mechanic says Mavis probably didn't install right as a special tool is required for Volkswagens. Two sets of calipers in less then two years that were defective or were they installed incorrectly? I find it very hard to believe that brakes would fail this fast (i. E. under a year). Basically I'm out $509 plus another $900, total $1400 as brake jobs was never done correctly. Now Mavis customer support is saying they won't do anything because I took it to another shop. Regional manager called once but never called back. Tried calling him the first time it happened and got no return call. I have all receipts and took pictures of parts for proof. Mavis customer support has the nerve to tell me there were probably a lot of miles on the recent calipers. That's interesting because it's only been 9 months and I've been working from home the entire time and in Covid lockdown. So mileage is going to be very low. Completely incompetent. Do yourself a favor and ask around for a good local mechanic. Stay away for all Mavis centers in NJ and NY.

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